Complaints or Compliments

Updated on 18th August 2011 at 9:14 pm

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Complaints
If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know.

We hope that most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned.

If your problems cannot be sorted out in this way and you wish to make a complaint, we would like you to let us know as soon as possible – ideally, within a matter of days or at the most a few weeks – because this will enable us to establish what happened more easily.

You can get a copy of the complaints leaflet from the reception desk or download here.

Compliments
Are we doing a good job?  If you think so let us know.  It’s important to know that we are doing the right things and it allows us to recognise the good work that our staff do.